Refund policy
Standard Returns Policy
Any items to be returned to Good Chemistry Brewing must be returned in their original packaging, unused, within 14 days of purchase. You will be refunded for the items once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Email cheers@goodchemistrybrewing.com if you would like to return your goods back to us and we will help you to do this.
We do not accept returns of perishable goods (all of our beer products) from outside of the UK.
Unfortunately, we cannot accept returns on sale items or gift cards.
Faulty or Damaged Items
If there is a problem with your order or items are faulty, you must inform us within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at cheers@goodchemistrybrewing.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do what we can to try to work something out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please let us know at cheers@goodchemistrybrewing.com and we will either resend the order, issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.
Failed Deliveries
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.
Taxes and Other Charges
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
We try to keep any international surcharges to a minimum for the customer to have as smooth of a shopping experience as possible. However, any international orders may have unexpected local customs charges applied. It is the customers responsibility to clear any custom/tax costs, so please ensure you are happy to do so before placing your order. If you choose to refuse your delivery due to any additional fees, we reserve the right to deduct shipping and any other costs incurred before processing your refund after we have received your return.
These terms and conditions do not affect your statutory rights.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheers@goodchemistrybrewing.com.